Delivery usually takes 5 to 30 minutes after your payment is confirmed. During peak hours it may take up to 1 hour. You can track your order status in your account.

How fast will the gold reach my character?

Just your character name and the server you want the gold delivered to. Make sure your character is online — our courier hands over the coins through an in-game trade.

What do I need to provide when ordering?

Yes. Every deal on Essence.game goes through secure payment, and the gold is delivered manually by our trusted sellers. We never ask for your account details.

Is buying gold safe?

We use safe delivery methods that closely mimic a regular player-to-player trade, so the risk is minimal. Still, we recommend not buying more than you could realistically earn in a play session.

Can I get banned for buying gold?

Contact support with your order number — we'll look into it within 15 minutes. If we can't deliver the gold, we'll refund the full order amount.

What if my gold doesn't arrive?

We accept bank cards, e-wallets and other popular payment options. The full list of available methods appears at the payment step depending on your region.

What payment methods are available?

Our team is available around the clock. Reach out via the form on the website or in our communities — we usually reply within a few minutes.

How do I contact support?

This section only shows the most frequently purchased items, so it doesn't list everything. If you can't find what you're looking for, check the other categories or reach out to our <a href="/help">support team</a> and we'll help you pick.

Can't find what you need in "Popular"?

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